Customer Satisfaction Survey

Rate your experience from first contact through to delivery, and let’s improve our service quality together.

Rating scale: 1 Not good at all / never, 2 Not good / rarely, 3 Average / sometimes, 4 Good / often, 5 Very good / always.

Customer Satisfaction Survey

Communication: Quick access to the relevant people
Communication: Problem solving
Communication: Timely response
Communication: Knowledge and experience
Communication: Courtesy and ethical conduct
Product: Product quality
Product: Product safety and hygiene
Product: Product range
Product: Promotion and information
Service: Order delivery process
Service: Compliance with order quantity
Service: Packing, cartons, labels and pallets
Service: Accuracy of delivery notes and invoices
Service: Shipping performance